Privacy Policy

1. Introduction

Welcome to SyncoPro. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our work management platform and services.

By accessing or using SyncoPro, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account: Name, email address, password, company name, and job title
• Use our services: Project data, task information, team member details, documents, comments, and other content you create or upload
• Contact us: Correspondence, support requests, feedback, and survey responses
• Subscribe to our services: Billing information, payment card details (processed securely through our payment processors)

2.2 Information Automatically Collected

When you access our services, we automatically collect certain information, including:

• Usage data: Features used, actions taken, time spent, and interaction patterns
• Device information: IP address, browser type, operating system, device identifiers
• Log data: Access times, pages viewed, referring URLs, and error logs
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze usage patterns

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to SyncoPro, such as:

• Integration platforms (Slack, Microsoft Teams, Jira, GitHub, Figma, etc.)
• Single sign-on (SSO) providers
• Analytics and marketing platforms

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our services: Process your requests, enable collaboration, and deliver core functionality
• Improve and optimize: Analyze usage patterns, develop new features, and enhance user experience
• Communicate with you: Send service updates, technical notices, security alerts, and support messages
• Personalization: Customize your experience and provide relevant recommendations
• Security and fraud prevention: Protect against unauthorized access, detect security threats, and ensure platform integrity
• Marketing and promotions: Send promotional communications (with your consent, where required)
• Legal compliance: Comply with applicable laws, regulations, and legal processes
• AI and machine learning: Train and improve our AI-powered features, such as PRD generation and task sizing

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so, such as when connecting third-party integrations.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers (AWS, Google Cloud, Microsoft Azure)
• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics, Mixpanel)
• Customer support tools (Zendesk, Intercom)
• Email service providers (SendGrid, Mailchimp)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide options regarding your information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

4.5 Within Your Organization

If you use SyncoPro through an organization account, certain information may be shared with administrators and team members within your organization according to your account settings and permissions.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: Data in transit is encrypted using TLS/SSL protocols; data at rest is encrypted using AES-256
• Access controls: Role-based access, multi-factor authentication, and principle of least privilege
• Regular security audits: Vulnerability assessments, penetration testing, and code reviews
• Security monitoring: 24/7 monitoring for suspicious activities and security incidents
• Employee training: Regular security awareness training for all team members
• Compliance certifications: SOC 2 Type II, ISO 27001, and GDPR compliance

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill the purposes described in this policy
• Comply with legal obligations, resolve disputes, and enforce our agreements
• Maintain backups for disaster recovery purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions for legal compliance and legitimate business purposes.

7.4 Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences.

7.5 Restrict Processing

You may request that we limit how we use your information in certain circumstances.

7.6 Object to Processing

You have the right to object to certain types of processing, including processing for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@syncopro.com. We will respond to your request within 30 days.

8. International Data Transfers

SyncoPro is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield Framework (where applicable)
• Other approved transfer mechanisms

9. Children's Privacy

SyncoPro is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential cookies: Enable core functionality and security features
• Analytics cookies: Understand how you use our services and improve performance
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

11. Third-Party Links and Services

Our services may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@syncopro.com or call us at 1-800-SYNCOPRO.

14. European Union Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of a contract, legitimate interests, consent, and legal obligations.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: