Terms of Service

1. Agreement to Terms

Welcome to SyncoPro. By accessing or using our work management platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you (either an individual or an entity) and SyncoPro, Inc. ("SyncoPro," "we," "us," or "our").

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date at the top of these Terms
• Sending you an email notification (for significant changes)
• Displaying an in-app notification when you next access our Services

Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our Services.

3. Description of Services

SyncoPro provides an AI-powered work management platform designed to optimize collaboration between product, design, and development teams. Our Services include, but are not limited to:

• AI-driven PRD (Product Requirements Document) generation
• Intelligent T-shirt sizing for tasks and projects
• Workflow automation and optimization tools
• Predictive analytics and reporting
• Team collaboration and communication features
• Integration with third-party tools and platforms
• Cloud storage for project data and documents

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

4. Account Registration and Security

4.1 Account Creation

To access certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

4.2 Account Eligibility

You must be at least 16 years old to create an account and use our Services. By creating an account, you represent and warrant that you meet this age requirement.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms or our policies
• Your account has been inactive for an extended period
• We suspect fraudulent, abusive, or illegal activity
• Required by law or legal process

5. Subscription Plans and Pricing

5.1 Subscription Tiers

We offer multiple subscription tiers with varying features and pricing:

• Starter Plan: Free for teams up to 5 users with basic features
• Professional Plan: Paid subscription with advanced features
• Enterprise Plan: Custom pricing with premium features and dedicated support

5.2 Billing and Payment

By subscribing to a paid plan, you agree to the following:

• All fees are in U.S. Dollars (USD) unless otherwise specified
• Subscription fees are billed in advance on a monthly or annual basis
• Payment is due upon receipt of invoice
• You authorize us to charge your designated payment method automatically
• You are responsible for all applicable taxes
• Late payments may result in service suspension

5.3 Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice before any price increase takes effect. Your continued use of our Services after the price change constitutes acceptance of the new pricing.

5.4 Refund Policy

We offer a 30-day money-back guarantee for new paid subscriptions. After 30 days, all payments are non-refundable except as required by law or as expressly stated in these Terms. Enterprise customers may have different refund terms as specified in their agreement.

6. Free Trial

We may offer a free trial period for certain subscription plans. During the trial period:

• You have full access to plan features without charge
• Your payment method will be charged automatically at the end of the trial unless you cancel
• You may cancel at any time during the trial period without charge
• We reserve the right to modify or terminate free trial offers at any time
• One free trial per user or organization

7. Cancellation and Termination

7.1 Your Right to Cancel

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• You will retain access until the end of your current billing period
• No refunds will be issued for the remaining period (except as stated in our refund policy)
• Your account will be downgraded to the free Starter plan (if eligible) or closed
• You are responsible for exporting your data before cancellation

7.2 Our Right to Terminate

We may suspend or terminate your access to our Services immediately, without notice, for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Security threats or breaches

8. User Content and Data

8.1 Your Content

You retain all ownership rights to the content, data, and materials you upload, create, or store in our Services ("Your Content"). By using our Services, you grant us a limited, worldwide, non-exclusive license to:

• Store, process, and display Your Content as necessary to provide our Services
• Back up Your Content for disaster recovery purposes
• Use Your Content to improve our AI and machine learning features (in anonymized form)

8.2 Responsibility for Your Content

You are solely responsible for Your Content and represent that:

• You have all necessary rights and permissions to upload and use Your Content
• Your Content does not violate any laws or third-party rights
• Your Content does not contain viruses, malware, or harmful code
• Your Content complies with our Acceptable Use Policy

8.3 Data Backup

While we perform regular backups, you are responsible for maintaining your own backup copies of Your Content. We are not liable for any loss or corruption of Your Content.

9. Acceptable Use Policy

You agree not to use our Services to:

• Violate any laws, regulations, or third-party rights
• Transmit harmful, offensive, or illegal content
• Harass, threaten, or intimidate others
• Distribute spam, malware, or viruses
• Engage in unauthorized access or hacking
• Interfere with or disrupt our Services
• Use our Services for competitive analysis or to build a competing product
• Scrape or harvest data from our Services
• Impersonate others or misrepresent your affiliation
• Use our Services in any way that could damage our reputation

10. Intellectual Property Rights

10.1 Our Intellectual Property

All intellectual property rights in our Services, including but not limited to:

• Software, code, and algorithms
• Design, layout, and user interface
• Logos, trademarks, and brand elements
• Documentation and training materials
• AI models and machine learning technology

are owned by SyncoPro or our licensors. These Terms do not grant you any ownership rights to our intellectual property.

10.2 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.

10.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any copyright or proprietary notices
• Rent, lease, sublicense, or transfer your access to our Services

11. Third-Party Integrations

Our Services may integrate with third-party applications and services. You acknowledge that:

• Third-party integrations are subject to their own terms and policies
• We are not responsible for third-party services or their availability
• Your use of third-party integrations may require additional fees
• Data shared with third parties is governed by their privacy policies
• We may discontinue support for any third-party integration at any time

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in our Privacy Policy.

13. Warranties and Disclaimers

13.1 Service "As Is"

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of content or data

13.2 AI and Machine Learning

Our AI-powered features are provided for informational and productivity purposes. We do not guarantee:

• The accuracy or reliability of AI-generated content
• That AI features will meet your specific requirements
• That AI-generated recommendations are suitable for your use case

You are responsible for reviewing and validating all AI-generated content before use.

14. Limitation of Liability

IN NO EVENT SHALL SYNCOPRO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE OUR SERVICES

OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 (WHICHEVER IS GREATER).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless SyncoPro and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your Content or any data you provide
• Your negligence or willful misconduct

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@syncopro.com and attempt to resolve the dispute informally for at least 30 days.

16.2 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in San Francisco, California, or another mutually agreed location.

16.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY, NOT AS PART OF A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

16.4 Exceptions

Either party may bring an action in court for:

• Intellectual property infringement claims
• Claims for injunctive relief
• Small claims court actions (if eligible)

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal action or proceeding (other than arbitration) shall be brought exclusively in the state or federal courts located in San Francisco County, California.

18. Export Compliance

Our Services and technology are subject to U.S. export control laws and regulations. You agree to comply with all applicable export laws and regulations and will not export, re-export, or transfer our Services to:

• Any country subject to U.S. trade sanctions or embargoes
• Anyone on the U.S. Treasury Department's list of Specially Designated Nationals
• Anyone on the U.S. Commerce Department's Denied Persons List or Entity List

19. Government Users

If you are a U.S. government entity, our Services are provided as "Commercial Items" as defined in FAR 2.101, and you have only the rights granted to all other users under these Terms.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and SyncoPro regarding our Services and supersede all prior agreements and understandings.

22. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice to you.

24. Survival

The following sections shall survive termination of these Terms: User Content and Data, Intellectual Property Rights, Warranties and Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

25. Contact Information

If you have any questions about these Terms, please contact us: